Customer Relations Management (CRM) Software Courses for 21st Century Learners by Catrina

Customer Relations Management (CRM) Software Courses for 21st Century Learners by Catrina - January 2023 Scholarship Essay

Taking customer relations management (CRM) software classes should be a required course for all students. Learning about CRM software like Salesforce will prepare students to effectively use technology to professionally communicate with the public. 21st Century professionals will be able to efficiently perform database management. Lastly, using software for communication, marketing, and data will lead to more employable 21st-century professionals.

CRM software is a tool that companies use to build relationships with the public through communication. Professionals can easily track all communication that is sent to the public to improve outreach. Teaching students this way to communicate will allow them to be prepared for 21st Century careers. Students will be exposed to this communication software, which will ignite a curiosity to advance professional communication.

As a result of living in this 21st Century world, professionals must be research and data-driven to keep up with this changing society. Preparing students to use CRM software to efficiently manage data and conduct research studies will equip students with a needed skill for 21st Century careers. CRM software-trained students will be the key for companies to stay connected and advance with the community.

If CRM software training is required for all students, then this will save companies time and money on training these students when they are ready for the workforce. Instead of students focusing on getting trained for professional communication, marketing, and data, students will be more invested in learning about the companies and using their critical thinking skills to discover ways to add value to companies. This will prepare students to become more than just employees. They will become professional leaders, team players, and risk-takers.

In conclusion, since technology is more accessible now, basic computer classes are not enough to prepare 21st Century learners to become professionals. They need a more advanced curriculum that is relevant to their generation and relevant to the society that is familiar to them. Making CRM software a required course will prepare 21st Century learners to keep up with society and the workforce, and it will prepare them to adapt to where technology is taking society.