Phlebotomy ASCP
American Society for Clinical Pathology phlebotomy certification.
Practical Applications
Patient Communication and Comfort
Making Patients Feel at Ease
Great communication can turn a stressful blood draw into a positive experience for the patient.
Communication Tips
- Greet patients warmly and introduce yourself.
- Explain the procedure in simple terms.
- Address fears or concerns with empathy.
Comfort Measures
- Use distraction techniques, like conversation or breathing exercises.
- Ensure the patient is seated or lying down comfortably.
- Provide aftercare instructions and reassurance.
Why It Matters
Patients who feel respected and understood are more likely to cooperate, making the procedure smoother and safer.
Examples
Reassuring a nervous teenager before drawing blood.
Talking with a patient about their favorite TV show during the procedure.