Ruqaiyah

Certified Tutor

Miss Ruqaiyah Mahmood
roxy2602@outlook.com
Nationality: British
Sex: Female


Professional Profile
I am an enthusiastic and self-motivated individual who always aspires to achieve excellence. I have the ability to support and motivate others, including myself. I also have proven team leadership skills within various environments, as well as an extensive experience and understanding of the importance of customer service. I am a good time keeper, reliable and resilient. I am able to work independently as well as effectively in a team. I aspire to support vulnerable individuals by continuously willing to adapt to new environments and deal with real life problems.
Skills -
I consider myself to be an effective team member and team leader. I am considerate in advising and guiding individuals, with a good telephone manner. I can office versatile management skills and proficiency is Microsoft Office Programs. In addition, I am a strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. I am an organised individual who manages work load by prioritising tasks and meets tight deadlines without compromising on the quality of work produced. I am able to manage multiple projects simultaneously and ensure each one is given the utmost importance.
Key Skills:
Time management
Organisation skills
Microsoft Office
Communication Skills
Team work
Critical thinking

Education and Qualifications
University of Huddersfield 2019- 2020
PGCE Teacher of Science
University of Huddersfield 2014 2018
Bachelor of Science 2:1
Heckmondwike Grammar School 2012 2014
Maths - D
Biology - D
Psychology A
Zakaria Muslim Girls High School 2007 2012
Maths - A
English Language - B
English Literature - B
Core Science A and B
Geography - B
Art - A
Urdu A*
Religious Education A*
ICT - C

Work experience
Mount Dental Surgery Filing assistant 07/2012 08/2012
I completed work experience as a filing assistant in mount dental surgery. My main job role during my time at the surgery was to file patients data accordingly and ensure all patients details were updated prior to booking an appointment.
Saville Town Pharmacy Dispenser 08/2012 08/2012
I completed work experience as a dispenser at Saville Town Pharmacy. My main roles consisted of locating medication off the shelf and ensuring it was checked and signed by the pharmacist.
Previous Jobs
Optima Legal Case Assistant 10/01/2022
My primary role at Optima Legal was to take calls and respond to emails. I accepted calls, guided individuals who needed support, responded to complex queries and escalated mortgages that were of a priority. I dealt with logging complaints and ensuring effective communication between the company and customers.
Dixons Unity Academy Teacher of Science 24/08/2020
My primary role at Dixons was a teacher of science. I was responsible for teaching children between the ages of 11-16. I delivered a specification in line with AQA. Alongside teaching pupil's, I was the Anti-Racism Lead for the school. I was responsible for addressing issues surrounding racism and creating an equality and diversity team amongst staff and students to tackle and encounter racism. I was also responsible for ensuring information was effectively communicated to pastoral teams within school and parents. In addition, I was also responsible to lead behaviour for the Science department, which involved running weekly reports identifying both positive and negative factors and ensuring plans were in place to resolve any behavioural concerns as well as celebrating positive attributes displayed.
Tesco Customer Assistant - 07/2018 08/2020
I identified as a customer assistant at Tesco. My main job role involved supporting customers with any enquiries and serving them at a till. During the absence of Team Leaders, I lead a team on multiple occasions. This involved delegating tasks amongst staff, ensuring customers were getting served within the required time limit and ensuring all staff where provided with adequate support.
Asda Sampler 07/2016 07/2018
My role at Asda involved sampling different items. I communicated new products to customers, answering any queries relating to the product. This job involved excellent communication skills.
Hamilton Bailey 06/2015 07/2015
My role at Hamilton Bailey was to make outbound calls to clients who qualified for free hearing aids based on damage caused by industrial work. This involved gathering information from clients and communicating this to partnered companies. Effective computer and communication skills were fundamental in this job.
Interests and Activities
In my spare time I read books, go for walks, spend time with family and friends and engage in shopping. I also partake in charity events as an act of kindness and giving back to the community I was raised in.
Referees: Available upon request

Yours Sincerely
Ruqaiyah Mahmood