Distinguish Literal, Figurative Meaning: Short Fiction Practice Test

In a story about an artist facing rejection, the narrator writes, “The email began with ‘Unfortunately,’ and my hope crumpled like foil, still shiny but ruined.” How does the bolded language connect literal detail to figurative meaning?

(Assume the rejection is disappointing but the narrator remains somewhat resilient.)

In a vignette about working a retail shift, the narrator observes, “The fluorescent lights scrubbed the color off everyone’s faces, leaving us all the same tired shade.” How does the bolded language connect the literal setting to a figurative point?

(Assume the lighting is harsh and unflattering.)